Founded in Toronto in 1887 in Toronto, Manulife Financial Corporation is a leader in the global financial industry. Today Manulife is a multinational corporation providing insurance to over 30 million policyholders in Asia, Canada and the United States. Manulife is noted as the very first company to offer insurance for diabetes.
Still trailblazing today, Manulife is the first Canadian insurance company to use artificial intelligence as an underwriting tool. Manulife is a sustainable company with significant investments in renewable energy and community development initiatives.
Manulife offers health insurance, life insurance, travel insurance, and mortgage protection insurance. Manulife Insurance has insurance advisors ready to help you, tools and calculators so you can see what you missed, and specially curated member perks.
Manulife Key Information
NAME
DETAILS
Company Name
The Manufacturer’s Life Insurance Company
Head Office Address
200 Bloor Street East, Toronto, Ontario, M4W 1E5
Mailing Address
Manulife Financial 500 King Street North, Waterloo, Ontario, N2J 4C6 Canada
Toll-Free Telephone
1-800-268-3763 (Insurance Hotline)
Local Telephone
1-519-747-7000 Open between 8 a.m. and 8 p.m. EST Monday to Friday
Email
Health and Dental: more_info@manulife.com Travel: travel@manulife.com Life and Disability: am_service@manulife.com
You can purchase a Manulife Health and Dental Plan here, a Manulife Travel Insurance policy can be explored and purchased here, and if you are looking to secure a Critical Illness product, this link will guide you through the process.
How Can I Reach Manulife by Telephone?
The customer service phone number for Manulife in Canada is 1-888-517-7715. For a more detailed list of specific departments to contact at Manulife, visit this page here to find the corresponding contact number to best suit your needs.
How Do I File a Claim with Manulife?
Sign-in to your Manulife account, and follow the instructions listed here on this page in order to file a claim.
Manulife Pros and Cons
As with any product or service, and depending on your individual needs, there’s always advantages and disadvantages. Let’s take a look
Why Manulife May Be Right for You?
Abundant assets and resources
Exceptional customer service
Wide range of products
Why Manulife May Not Be Right for You?
Complex policy plans
Not all products are available in all regions
Expensive premiums
What Does Manulife Insurance Cover?
Manulife offers multiple insurance products, across multiple insurance verticals to meet the needs of individuals, families, and businesses. The coverage provided by Manulife Insurance in Canada can vary depending on the type of insurance product you purchase. From travel to life and everything in between, here is what Manulife has to offer in the insurance space.
Manulife Health and Dental Plans
Manulife meets the diverse needs of families and individuals with their health and dental insurance plans. Their plans offer a wide range of coverage which include prescription drugs, vision and dental care and so much more. Customers can choose from a variety of plan options including basic, enhanced and premium coverage.
Flexcare® Health & Dental Insurance
Manulife Flexcare® is a flexible and affordable health and dental insurance plan that protects you against unexpected medical and dental expenses. It is designed to help you curb excessive routine expenditure on health, dental and other necessities that are not covered by provincial health care plans in Canada. You’ll get coverage for prescription drugs, vision care, and extended healthcare coverage. Depending on the plan you choose with Flexcare, you’ll also receive dental coverage.
FollowMe™ Health & Dental Insurance
Manulife FollowMe™ is a guaranteed health and dental insurance plan for Canadians. It is designed for people who have lost their insurance coverage within the past 90 days. Manulife FollowMe plans are guaranteed, which means that you don't have to undergo a medical examination to sign up for it. This plan is available at any age, and for long as you need it.
Health & Dental Guaranteed Issue Enhanced Insurance
The Manulife Health & Dental Guaranteed Issue Enhanced Insurance is designed if you have a pre-existing medical condition and it has been difficult to obtain insurance otherwise. There’s an array of extensive coverage in this plan that includes prescription drugs, dental care, vision care, ambulatory services, nursing, mental health and therapy, medical equipment, and emergency medical travel equipment.
Manulife Critical Illness Insurance Plans
Manulife’s critical illness insurance policies offer a lump-sum payment should a serious illness be diagnosed. This is especially helpful during difficult times when financial support is required. Most plans are customizable with options for conditions covered, options for coverage amounts.
Manulife Critical Illness Insurance
The Critical Illness Insurance plan is a little more simple and perhaps even affordable, than Manulife’s Lifecheque Basic Critical Illness Insurance, but doesn’t have quite all the features - though they are similar. With this plan the insurer will receive a tax-free, lump-sum benefit after satisfying the 30-day waiting period if the insurer is diagnosed with life-threatening cancer, heart attack, stroke, coronary artery bypass surgery, or aortic surgery. If you don’t claim your premiums by the time you turn 75, a portion of them will be reimbursed to you.
Manulife Lifecheque Basic
Lifecheque Basic is Manulife’s most popular critical illness insurance product under the health insurance category. With this plan the insurer will receive a tax-free, lump-sum benefit after satisfying the 30-day waiting period if the insurer is diagnosed with life-threatening cancer, heart attack, stroke, coronary artery bypass surgery, or aortic surgery. If you do not claim them by the time you turn 75, up to 100% of your premiums are reimbursed to you. What distinguishes this plan from the Cover Me plan, is that you get to select the coverage you receive in the event that you fall critically ill. Here are the options:
For the ages of 18-55, you get to select $25,000, $50,000 or $75,000
And if you’re between the ages 56-60, your options are $25,000 or $50,000
If you’re between 61-65, you get $25,000
Manulife Lifecheque
The Lifecheque Critical Illness plan is designed to protect you should you fall ill with one of 24 critical illnesses. If you are diagnosed with any of the 24 critical illnesses, you’ll get a tax-free lump sum if you satisfy the applicable wait period. There’s also a monthly Care Benefit if you are a functional dependent who requires long term care. If you’re diagnosed with 1 of 6 early intervention conditions, you’ll also get a 25% payout of up to $50,000.
Manulife Disability Insurance Plans
Manulife’s disability insurance products provide income protection should a scenario arise that you are unable to work due to illness or injury. These monthly benefits help to cover expenses so that you are able to focus on your recovery.
Personal Accident Disability Insurance
In addition to other coverage, the Personal Accident Disability Insurance plan at Manulife will protect you if you become disabled. If you are in an accident and can’t perform your daily tasks, or regular job, you’ll receive monthly payments to help cover your costs and missed income. If you’re hospitalized due to accident or sickness, you’ll receive a daily cashout as per the Guaranteed issue coverage.
Manulife Life Insurance Plans
Manulife offers several types of life insurance policies including term, whole and universal plans which combine investment options with insurance coverage.
Term Life Insurance
Manulife Life Insurance provides temporary life insurance, usually for a term of 10 years. You’ll get up to $100,000 to $1Million, depending on which coverage you select. You can renew your 10 year term until you turn 85 years old. Your rates stay the same for the entire duration that you’re insured. In the event that you die, your beneficiaries will receive a tax-free lump sum monetary benefit. If you get diagnosed with a terminal illness and are given 12 months or less to live, you will get a one-time cash advance of up to $100,000.
Easy Issue Life Insurance
The Easy Issue Life Insurance plan provides temporary life insurance, for a term of 10 years. You pay a premium and select the coverage you wish to receive, $50,000 or $75,000. You can renew your term until you turn 85 years of age. Should you die, your beneficiaries will receive a tax-free lump sum financial benefit . If you get a diagnosis of a terminal illness and are given 12 months or less to live, you will receive a one-time cash advance of up to 50% of your policy value.
Guaranteed Issue Life Insurance
Getting approved for life insurance is tricky if you have any pre-existing health conditions. The Guaranteed Issue Life Insurance plan from Manulife guarantees that you are covered, regardless of your medical history. If you are between the ages of 40-75, you can apply. Converge ranges from $5,000 to $25,000. In the event that you die, your beneficiaries will receive a tax-free lump sum benefit.
FollowMe Life Insurance
If you’ve just been let-go, or are changing careers, the FollowMe Life Insurance plan from Manulife is designed to provide you with the coverage that you need without having to wait for 3 months from your new employment for benefits. If you apply within 60 days of your group coverage ending, you won’t need to complete a medical questionnaire. You can choose from $25,000 - $200,000 in coverage for you and your partner. In the event that you die, your beneficiaries will receive a tax-free lump sum benefit.
Family Term Life Insurance with Vitality Plus
Protect your family with life insurance while you earn rewards. The Family Term Life Insurance Vitality Plus makes it easier to save, since you earn rewards for your everyday lifestyle and purchases. Earn rewards and discounts at participating vendors and services such as FitBit, GoodLife, Saucony and HelloFresh. Premiums are for 10 or 20 years until 65 years old for life, and you choose from $250,000 to $25 million in coverage. You can also get a cash advance if diagnosed with a terminal illness, and up to $1,000 for your family’s bereavement counselling cost.
Family Term Life Insurance
Manulife’s affordable and flexible term life insurance product is there to protect families. With this plan, it’s easier for families to maintain a comfortable lifestyle, and settle their debts and mortgages. The plan includes a cash advance benefit incase of terminal illness, and up $1,000 to in bereavement counselling. You also get access to certain Vitality Plus benefits so that you can collect rewards for living healthy.
Manulife UL with Vitality Plus
Manulife UL with Vitality Plus has all the features provided by permanent life insurance plus you’ll earn rewards and get exclusive discounts with the Vitality Plus feature. It’s like having two extra savings accounts.
Manulife UL
Manulife Universal Life Insurance is permanent life insurance. Since permanent life insurance doesn’t expire, it is sometimes used as an investment tool. You’ll be able to leave a tax free legacy for your loved ones with this plan. Your death benefit will most likely be paid to your beneficiaries in your old age.
InnoVision
InnoVision is an innovative product from Manulife in that you get customizable permanent life insurance. Coverage starts at $100,000 and you get to choose from a loyalty bonus, or lower management fees on investment accounts. There are also 50 of those investment accounts for you to choose from.
Manulife Synergy Combination Insurance
Manulife Synergy Combination plan encompasses a 3-in-1 life, disability and critical illness combination insurance product under the life insurance category. With this plan the insurer receives a tax-free, lump-sum benefit after satisfying the 30-day waiting period. This is presented with the convenience of paying one premium, and understanding one policy plan.
Manulife Travel Insurance Plans
Manulife travel insurance products provide robust coverage for medical emergencies while traveling, trip cancellation and interruption, and many other travel related issues. Plans can be fully customizable to suit your individual needs including coverage for high-risk sports and adventures, single, and multi-trip plans
Travel Insurance - Student Plan
This insurance is designed to give students medical insurance while they’re studying abroad. This plan includes physician services, hospital, eye exams, prescription drugs and more. You also get $5,000 per semester in tuition loss protection.
Manulife Insurance for Visitors to Canada
For family and friends visiting Canada, there’s emergency medical insurance to cover them too. The insurance for travellers to Canada is for both individuals or families. The plan includes physician services, hospital, ambulance, prescription drugs and more. If you’re 70 years old or younger, you get $150,000 in emergency medical coverage, and if you’re 75 or older, it’s $100,000 in coverage.
Manulife Travelling Canadians
Insurance for travelling Canadians covers emergency medical insurance that entails physician services, ambulance, hospital and medication and more. An emergency Covid-19 plan is also included that covers up to $1,000,000 in related expenses. Plus, for added peace of mind, there’s also trip cancellation and lost baggage coverage.
Manulife Mortgage Insurance Plans
Having a Manulife mortgage insurance plan will help to provide protection for your mortgage in the event of illness, death, or critical illness. Instead of the insurance company paying a lump-sum to the beneficiary, a mortgage insurance provider would pay directly to the mortgage lender to cover the remaining balance owed on the house.
Manulife Mortgage Disability Insurance
Manulife’s mortgage disability insurance is designed to help you pay your mortgage if you are disabled for 60 days or more. Your mortgage payments are covered while you focus on recovering. What you get is up to $10,000 per month in coverage for up to 24 months in total.
Manulife Mortgage Life Insurance
Mortgage life insurance protects you and your loved ones by paying off the mortgage balance in the event the mortgage holder passes. There’s a benefit to help you pay off the mortgage plan while you wait for your life insurance claim to be reviewed. The plan includes coverage for up to $1,000,000 per person.
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So quick and efficient. Sourabh was very accommodating and helpful to what I needed for health insurance. They were able to call me back without having to have waited 1-2 business days. Love it!
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To ensure continued confidence that our long term health needs will be maintained.
Angie Mena
Christine helped me over the phone and was amazing and respectful
Steve Kriston
It was convenient and easy. Chris couldn’t have treated us better if he’d been sitting right beside us. Great experience!
Karen Roberts
The application process was easy and they were able to get me a great rate! The customer service was excellent!
Laura Christina
Very quick and formative.
Robert McLean
He was so nice to me told so much about it thanks so much
Charlaine Banfield
Gautam was very helpful in making my decision about which insurance to purchase. I would recommend this insurance company
Adam Diamond
George was helpful quick and knowledgeable with helping me find something suitable and that worked best at that. I definitely recommend Insurdinary for all of your insurance needs. Thanks George!
Serena Hill
Very polite and courteous! Def a thumbs up ☺️
Kathy Jackson
Make it possible to contact a CSR who doesn't transfer me around 7 times before telling me they can't find their own policy issued to a customer - a policy number taken from their own letterhead!! I will tell everyone I know, in every way, to avoid your company at all costs. If I have to, I will contact CBC W5 or Marketplace. Manulife, you have messed with the wrong estate executor!!
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We had an excellent experience with Insurdinary. We strongly recommend them for insurance. Very pleasant to speak with. Fast and easy. We will be telling our family and friends all about it. Give them a call.
Edward Fayer
The easiest way to find an insurance plan that works for you!
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Widya Febrina
Thank you so much George for your help , you so quick to respond me back and help me lots everything done so quickly. The best services ever. I will recommend to all my friends . Thank you so much I do really appreciated it..
Love Maria
Very helpful very easy....good job.
Vicky Green
It was a pleasure talking with George He was very polite .
Awesome customer service!!! Highly experienced, knowledgeable and very attentive. Friendly and efficient. Eric dealt with my inquiry promptly and with much patience. I highly recommend this insurance company. Thank you so much Eric!
Arya Surendran
Philip Siggelkow
A pleasant expierence, informative and helpful. The $500 deductible was a good option.
george poitras
This lady is the best!!!
Doug Hunter
Great courteous service by Dornaz.
Keith Barnes
I found the agents I spoke with to be very helpful and thorough.
Henry Kamphof
Yesterday with the assistance of Dornaz we were able to finalize and pay for our emergency medical insurance for travels to Portugal Spain and Italy this fall time. Everything went smooth and was pleased with the insurance packages provided.
Carol Shapiro
I dealt with Dornaz re purchasing trip cancellation insurance. She was prompt in her responses to me and followed up with a phone call to address any of my questions. It was a pleasure working with her. Thank you.
colleen green
Dornaz was excellent ! I found her when i googled medical insurance, plus another client referred her. I couldn't be happier and definitely refer her to anyone who needs travel insurance. The whole thing took less than 10 minutes! Thank you, Dornaz, You are the best! Colleen from Canada.
Paul Rosenthal
Cathy S
Best deal for Seniors needing travel insurance! Very pleasant experience resulting in amazing price! Thank you!!
Helene Marchand
We had excellent service with Eric. You are lucky to have him as an employee. He was very patience with us ( we are seniors) and very helpful.
Bill Buchanan
Artmiz is extremely knowledgeable about the product. She had all the answers right at her fingertips, which was most helpful and efficient. There was no waiting for a quote, everything was fast, convenient and, I believe, cost-effective. The whole process was a good experience.I checked out several other industry providers and found yours to be by far the best, in terms of convenience, friendliness, and a very knowledgeable agent.Bottom Line...On a scale of 1 to 10...A solid 10.Many Thanks, Bill Buchanan
Carrie Jamieson
Cathy Bentley
Eric was great to deal with. No pressure at all. He went through any questions I had and answered honestly...again NO pressure to get any policy and when I chose one he went through the questions and we sealed a policy that fit my needs.Thanks Eric!
Janice Sayer
Dornaz got back to me quickly with quotes, she was wonderful to speak with and found me the best price for my insurance
Edward McLain
Getting ins is no issue..if we need to use it..its unknown how you help us in support.Telephone call was very good.Thankyou for great satisfaction
Nicolas Ros
I AM VERY HAPPY WITH SHIWANI SERVICE. ATTEMPTIVE, PROMPT AND EFFECTIVE. THANK. SEE YOU AGAIN SOON.
James Milburn
Dornaz was very helpful and polite.
Mark Kunwar
friendly and helpful
Cora Peters
marie Hrynuik
Fay Greenholtz
Eric Clementi was very helpful
Bernard Madden
Both R'ceino Ewing and Dornaz were very informative, served me efficiently and responded to my needs in a timely basis. I now can travel without worry. I thank you both.. Bernard Madden
Tracey-Anne Lee
I highly recommend this insurance company. Artmiz was my agent. She was polite, informative, patient, efficient and made me feel like family. Their prices are better than other travel insurance and have great coverage. This is who I will be with for my future vacations and will definitely recommend to friends and family. Thank you Artmiz for making this transaction smooth. Much appreciated.
Glenn Gowriluk
Artmiz provided us with thorough and friendly service and advice in purchasing travel insurance. 5 stars!!
Artmiz was very efficient and professional. She followed up and ensured we got the best rate and package for our travel needs
Linda Beatson
It was a very convenient process. The agent was very helpful and I was able to get the coverage I require.
Joanne Hebb
Dylan and Eric were very helpful on my search for travel insurance. They were very friendly as well. I was glad to use them for info.
Clifford, Deborah
We spent considerable time with Dylan on the phone on several occasions and his patience and explanation of the policy was second to none. He is knowledgeable and thorough and extremely well spoken and mannered. We were then passed on to Eric and the response was the same. This company has our travel insurance business forever. Thank you Dylan & Eric.Clifford & Deborah Horsfall
Bernadette Wyllie
Service was excellent with Eric
Janice Bethune
Elaine Morelli
Traci Albert
Agents were helpful and personable
Kara Walker
Eric was quite helpful in suggesting insurance coverage best suited to my needs and quickly took care of getting me all signed up once I made the decision to move forward
mac mchenry
Kent Carstairs
Armando Perez
Easy to work new insurance when your agent Felipe Portes is effective, know his product and try to find the best product for your needs. Looking for insurance is jungle of options, so nice to have someone to direct you. An no stress experience.
Shirley Hartling
Agents were very courteous, helpful, and processed the purchase of my policy in excellent time. The cost of the policy was very competitive. I would use Allianz again with no quandaries.
Ken Zwicker
Russell Anderson
Michele Hicks
very easy and polite to deal with
Gail Levangie
While the customer service agents were great and very helpful - Maria and Eric -Trying to get access to the documents was extremely frustrating. Entered the password at least 6 times all rejected. Want info before I leave.. don’t want to deal with this in the event of an emergency
Morris MacKay
I was treated with the upmost respect and kindness by Dornaz. Very professional.Thank you so much
Marlene
Very good and thorough serviceThank you
Gary Oliver
The lady (Christine) who we spoke to about the health/dental insurance was very helpful and friendly. She was very knowledgeable. She was very pleasant and made the whole conversation easy. She was very easy to understand. Thanks
Robin
Great service! Friendly & fast service! Dornaz made sure I had the best price
Joseph Szucsik
PAT BEAUDOIN
I called for a quote on getting travel insurance for my upcoming trip to the US, Dornaz from Alliance Income was such a pleasure to deal with! She was thorough and got me a great deal, I will definitely recommend her and the company to others.